We recommend that you email us or come by in person, so we have the clearest communication, but we place many orders over phone calls.

The information we'll need from you includes, but is not limited to:

• Garments: Are we ordering your garments or are you providing them? What type of garment is the logo going on? How many items?
• Placements: How many placements? Where (left chest, upper arm, full back, full front, front or left panel of a cap, etc)?
• Is this embroidery or printing?
• Deadline: Is there a strict day you need it by?

Among other questions we will ask. We'll have a detailed discussion on consult.

For both name-brands and cost-effective brands we carry please look at our supplier website sanmar.com. While we have plenty of samples and miscellaneous garments in store, we may have to order your items to be shipped to us. We can also order samples.

To order from our supplier you will need to email us the items, sizes, colors, and quantities by Saturday, and we will place the order on the following Monday on your behalf.

You are welcome to provide your own garments, however we do have customers sign a liability waiver stating that we do not take accountability for any potential workmanship error and will not replace the item.

These errors are an uncommon occurrence; we do many provided garments every year with no issues however our embroidery machines run very fast. We often don't have the ability to replace your item from the manufacturer. When we order for customers, we take into account any potential spoilage and often have them leftover (you can see these in our store on the clearance rack).

Embroidery has no minimums, we're happy to do one-off items such as a name on a shirt.

We usually recommend at least 10 items to be printed with the same logo as that's our minimum for prints.

The time from order to when you can pick up the items varies with each job and changes frequently between within a week to two weeks and a month. It all depends on the current jobs we have going, your shipping time, possible digitizing time, changing the logo/image and waiting for approval, etc.

While we can sometimes accommodate rush orders, we ask that if you have a deadline, please place your order as soon as possible to ensure timely completion. We ask that you contact us with detailed information if you have a deadline. We do charge a rush fee.

Upon ordering we’ll let you know about when you can expect it to be finished and will do our best to have it finished by your deadline (if not earlier) but we’ll always call you for pick up.

One-offs and small orders are also subject to the same lead time.

We charge by quantity and stitch count.

Links to our downloadable and printable price guides: hats & caps, garments bought through us, garments provided by the customer.

Keep in mind this may change and does not include other possible charges such as one time set-up fee (not applicable if it's only embroidered text with standard font) and shipping to or from Juneau, AK.

This price guide applies to both one-off single orders and larger company orders.

Screen printing is subject to quote due to variables.

We now accept both online payments and in person. We require payment on pick-up or before. If we need to ship them, we need payment beforehand.

Large orders over $500 may require half down.

Upon pick up we always ask if you want to see the items first to help catch any potential mistakes early, but we understand that the one who placed the order isn't always the one picking it up. Let us know as soon as possible if you notice an issue (we used the wrong colorway, a misspelling, we left the backing on, etc).

These are rare but as we're a small staff with many orders, mistakes do happen, and we'll do our best to make it right.

If there's something that happens after-the-fact such as a print coming off or fading faster than you expected, also let us know. We'll see what we can do and/or change the prints we order for that fabric. We appreciate any feedback so we know the best prints to use.

To make your prints last the longest, we do recommend washing them inside out and drying on low heat.