Services

What we offer

We provide southeast Alaska with professional embroidery and printing services. We regularly process single orders with a simple name to a project of hundreds of items. 

Embroidery uses thread to sew a design onto an item; we do all embroidery in-house. Printing involves either using ink pressed through a screen onto an item to create the design (done in-house) or using a print with the design on it and using heat to apply it to the item (prints are ordered and we apply in-house). We recommend washing printed items inside out and dry on low heat.

Depending on your design and garments we may recommend one over another for the best result.

We do provide one-off embroidery services and accommodate large orders. For printing we usually recommend 10 or more items to be printed with the same logo. Embroidery has no minimum quantity.

Provided Garments vs Garments Bought with Us

We highly recommend that when placing an order with us, especially for uniforms and printing orders, that you also order the garments through us. This is because when we order, we can take into account possible spoilage (a shirt getting burred in the embroidery machine for example) and have extras on hand. Our supplier has a wide range including name brand and cost-effective brands. Among t-shirts and hoodies, they also have scrubs and high-visibility workwear. 

A link to our supplier: Wholesale Apparel, Bags and Caps | SanMar

When you provide your own items, we ask that you leave them with us at the time of ordering. We also have you sign a waiver that states we do not take accountability for garments damaged by our embroidery machines or printing process. We may also need to inspect them to ensure they won't burn with a heat press or are easily torn with machine embroidery. If the garments are not new, please wash them of any dirt or cat dander prior to bringing them in.

Pricing

Below are our price guides for embroidery (not including set up costs, shipping, etc). 

These are subject to change without notice.

We do not offer returns or refunds on embroidery, printing, or set up. We highly recommend that if you have concerns, you look at your order in detail before leaving the store so we can address any issues immediately. 

Lead Time

Especially as we begin preparing for tourist season, our lead time is widely varied. This depends on the amount of items youre ordering, if we need to account for digitizing and approval time, shipping (both items and prints if applicable), and production time. Please ask our lead time as it varies from order to order, as it could be up to two months depending on your order.

Payment

Please know that we are moving away from putting orders on accounts/offering terms. We ask that you are ready to pre-pay/pay at the time of order or pay your invoice on pick up. We accept cash, checks, and credit cards. We can email you a convenient payment portal. If you need an official invoice for payment or receipt, please ask and we'll email it over. 

For large orders (~$5,000+) we ask for a deposit upfront to ensure we can order everything necessary.

For first-time orders we do ask for full payment upfront.