Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be clean, unwashed, no tears or holes and in the same condition that you received it, including tags. Garments that were printed on (such as school items) are exempt from returns. To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at embroidery@alaskanwearhouse.com or call us at 907-586-8201 ext 1 or 2. Please include an order number for reference.
Only regular priced items may be refunded. Sale items cannot be refunded.
To exchange an item, you will need return the item for a refund and submit a new order.
You will be responsible for paying your own shipping costs for returning your item. Make sure to provide a tracking number on your return package. All shipping costs are non-refundable.
To return your product, you should mail your product to:
Contact us at embroidery@alaskanwearhouse.com or call 907-586-8201 ext. 1 or 2 for questions related to refunds and returns.